Mazacam

Support

MazaCAM support

MazaCAM Support assists our customers to answer questions about operation, programming or any other requests relating to our products.

If you have a problem or a technical question, please send an email to Anwendungstechnik@MazaCAM-Deutschland.de

Please send as much information as possible (Editor and/or CAM programs, CAD data, a detailed problem description, Mazak machines and control type, etc).
The more data we receive, the quicker we are able to assist you.
Feel free to use our support contact form.

In case of maintenance and support it might be necessary to access or remote control your PC (remote servicing). To do so, please download the remote servicing tool here.

 


Billing note for support cases

If no maintenance agreement consists for a software product/package purchased from us, we reserve the right to invoice the actual working time of our employees for support services provided after a period of 90 days after purchase. (Charge for support services = 86,24€/hour. ). Billing takes place in 15min cycles.


Support contact form

Note: Please fill in the * marked fields